Terms & Conditions
Last updated: October 3, 2026
These terms govern the use of services offered by Mădălina Sora. By making a booking, you confirm that you have read and agree to them.
About the services
Services are provided by SORA MĂDĂLINA-ADRIANA PERSOANĂ FIZICĂ AUTORIZATĂ (tax ID/CUI 52536835): professional makeup - bridal, event, photoshoot, and day makeup - as well as self-makeup courses, in Bucharest.
Bookings and reserving a date
Bookings are made by phone, email, or through the online booking system.
To secure a booking, a deposit of 30–40% of the total service value is required. The date is firmly reserved only after the deposit is paid, with the balance due on the day of the event. The time slot is held exclusively for the client and is no longer available for other bookings.
Lateness and cancellation
To keep to schedule, the accepted grace period for lateness is a maximum of 20 minutes. Within that window the service is performed, but its duration may be adjusted so as not to affect later appointments. Beyond 20 minutes of lateness, the appointment is considered cancelled.
The deposit is non-refundable if the client cancels, but it may be transferred to a new booking, depending on when the cancellation is made.
In case of cancellation:
- Cancellation more than 7 days before the appointment date: the deposit may be transferred, once, to a new booking, subject to availability.
- Cancellation less than 7 days before the appointment date: the deposit is forfeited and cannot be transferred or refunded, as the reserved slot has been held and may no longer be filled by another client.
- In case of a no-show: the deposit is forfeited in full.
If the cancellation, or the inability to carry out the appointment, is on the makeup artist's side, the deposit paid by the client will be refunded in full.
By paying the deposit, the client confirms having read, understood and accepted the booking and cancellation policy.
Pricing and payment
Prices are expressed in Romanian lei (RON) and shown on the service pages.
They may vary depending on the requested complexity, location, or any travel involved; any additional cost is communicated and agreed in advance.
Makeup trial
For brides we recommend a makeup trial, usually 2–4 weeks before the event. The trial is charged separately unless otherwise stated.
Client responsibilities
Please let us know before your appointment about any allergies, skin sensitivities, or dermatological conditions.
We use professional products and follow hygiene standards, but we cannot accept liability for reactions caused by undisclosed information.
Photography and portfolio
We reserve the right to photograph the work performed and to use it in our portfolio and on social media for promotional purposes. If you would prefer we did not, please let us know and your preference will be respected.
Limitation of liability
We make every effort to deliver a quality result tailored to your preferences. Our liability is limited to the value of the service provided.
Governing law and changes
These terms are governed by the laws of Romania. We may update them periodically; the current version is the one shown on this page, with the date above.